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The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Are you a Council or Housing association Tenant with housing disrepair issues? Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. The report found the repair centre's ability to handle calls was deemed 'critically low'. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. %PDF-1.5 Whats in it for you? If so we can help you claim compensation on a NO Win, NO Fee basis. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. endobj We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Payslips. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Work to the outside of your home may not need an appointment. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. All rights reserved. Well, theres so much on offer and heres just a few of the highlights! "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. To access this support or speak to an advisor, contact Business Gateshead today. We hope to reschedule these events at a later date. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Do you want to work with us in helping to create spaces that are great to work and/or live in? Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Gateshead Council aims to complete the backlog by late March next year. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Failure to do so could give you grounds to make a council house disrepair claim against them. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. There are no emergency or urgent repairs outstanding at this point in time. Gateshead Now is a collection of the latest news from Gateshead Council. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. View details of your former and current tenancies including rent statements and repair. I have got this complaint, they monitor it and see it through to the end. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Gateshead Council 4.0 . Call us on 0333 050 8887 to start the process or fill in the form. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. However, the contractor will not ask you for any money when they call. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. <> Complain to the housing ombudsman The housing ombudsman is a free and independent service. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Wherever possible we will place the order immediately. It is also possible to claim for any damage that may have been caused during repair works. Please continue to be patient, as we are experiencing a high volume of phone calls. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Repairs & Voids. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. You can also include claims for loss of earnings and care costs if necessary. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Regent Street Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. :L+Ftc[Sdu|^Y^. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Housing Disrepair If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. As a council housing tenant, you are entitled to a good standard of living. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. I have to tell you, this week I have had four complaints that have been going on for two years. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. They should all be done. "The garages at Leam Lane had already been condemned, and we were working towards . View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. London The site has been designed with residents and local groups to ensure it is easy to use. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Please ask your Neighbourhood Housing Team for details. United Kingdom. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Background 2. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. We will tell you in advance when any work like this will happen. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If so, please keep reading as youre just what were looking for! You have the chance to buy up to 10 additional holidays per year. <> Our business support events remain cancelled for now. 182-184 High Street There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Office 3750 endobj The panel decides which services they review based on various criteria. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Request a FREE property inspection to find out how much your claim is worth. You should report any damage to your local housing office. Gateshead Council. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. To register with My Housing Account, select 'my account' at the top of the Council homepage. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. The team were very helpful and understanding of my dangerous situation. We are Gateshead Council's Housing Team. Don't worry, we can still help! We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The council is responsible for most repairs to your home. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. She added: "Someone has got to own it. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Any resident with My Housing Account can access this service. Some work to your home is done as part of a planned maintenance or investment programme. NE8 1HH These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". We will need to look at what has been damaged so please don't throw anything away. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Our housing offices are currently closed to the public. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. These include re-fixing toilet seats and repairing minor leaks. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . A public consultation on the future of Gateshead Council's Leisure Services has commenced. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We have guidelines on how long different repairs should take. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Repairs update You can now report your non-emergency repairs. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare .