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Pure frustration! There has been multiple recalls, lawsuits etc for years. This has had me so worried and sick to think how low Sears has got. The repair man told me that he had those model with the same problem for that year. Compressor went out, now July, 2018. I finally somehow was able to get an appointment scheduled. Last year (5/18) we had to replace the compressor and condenser. Either way it is bad business practice and the consumer needs relief. We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. We are retired and just dont have that much to waste on them. This is how we found out that the fridge quit working. After reading everything I can find on internet, I think Im screwed! Looks like we are screwed based upon all of the other complaints I just read. We just returned this morning 9/24/2018 from weekend away to a non-working LG fridge. I called back explained everything once again and LG rep says they had to call repair service to verify what actually was the issue. I then called Sears. numbers located on the data plate inside the fresh food section of the refrigerator door: Kenmore Elite Trio . Orders parts, parts come in 3 days, takes another week to get technician out to fix it. I now have had 3 other service calls all 4-6 months a part for the same issue. serial # 702KRJUO3228.I have bought a lot of LG products but after this I won't. My husband can't fix it. 4mo ago water stopped dispensing, thought it was clogged. Last Monday April 23 Refrig stopped working. Sold as the top of the line Kenmore fridge for $3000. I should not have to pay to fix something you should have recalled Sears! Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible. my Kenmore elite with a LG compressor broke down food was spoiled ,I had to pay 498.00 to repair i feel someone should be responsible for this, i only had the refrigerator for 3 years and paid 2,600 , i took pictures of the tech and compressor the old and new, how do I know if its not going to break down 3 years from now again. We purchased our Kenmore Elite 7/18. Lost couple hundred dollars in food and still without a refrigerator or an estimated time of repair at this point. Would love to joing a class action suit against Sears/Kenmore. We lost all of our food! Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. I was told by the repairman that the same compressor is being used for replacement so I shouldn't be surprised if it doesn't last. 412. quit working in July 2019. 795.74023.411 on 8/7/2015. Step 4: Clean the Compressor. I plan to visit the vendor an see if they can produce a copy for me. Purchased a Kenmore model 795.7305 (3-door, stainless steel) in February 2017. However, LG will not honor the Kenmore Compressor warranty. It started making noises off and on, getting more frequent. The last refrigerator I bought is still running after 16 years with no problems at all. Sears states we have to use their technician or the manufacturer warranty is null in void. Is this covered under the recall? This was purchased about 4 or 5 years ago. I bought my Kenmore elite model 795.75043 last November 2018. It is only 1 and 1/2 years old. Always have trouble with the icemaker fill tube heater. Bought and installed new from Sears in 5/17. My LG refrigerator went out on me about a week ago. I bought the Kenmore elite model # 795 72595 710 on 3/18/2019 ice maker doesn't work freezer doesn't work fridge is barely cold. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. He informed me that while the part was free, it would be $705 for the repair to be made. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. This item should have been recalled. I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue. NEVER buy LG. It does have a LG compressor on it which is still covered by the manufacturers warranty but I am still having to pay $615 for the additional parts and labor! Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. ). I'm disgusted! It was delivered on 9/10/2015 and the compressor has just died. I purchased a LG refrigerator in 2006 and been having problems with it every since. Same issues. This 10 day wait was supposed to be and "expedited" appointment. Our refrigerator is 3 years old and they said fortunately the compressor is covered but labor is $650! I called the corporate office this morning and was sent back to the same customer service number. Not knowing how long the new compressor would last, I bought a Whirlpool refrigerator. My 2017 Kenmore Elite refrigerator stopped freezing on Christmas Day Dec 25 2021. I've never paid as much for a refrigerator as I did for this one and I've never had any issues with any other refrigerator that I have ever owned but this one! Compact Refrigerator - Stainless Steel. Kenmore review: kenmore elite model 795.74043.412. It is still covered under manufactures warranty but does not cover food loss. I have a kenmore elite I purchased in 2006 3 door. It will take a week for tech to look at the compressor. I called local repairmen but they said only Sears can fix it under warranty. On Dec 14 the temp started to climb . Still couldn't figure it out. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. Now in 2021, we have replaced the condenser, compressor, drier filter, computer board, and a freezer evap cover and fan within 6 months. Sign in Submit a Complaint. BUT ON SALE FOR $500. We have had this unit for just under 2 years. Please include me in the class action. Simply outrageous will never by LG anything again. Repair man says its going to be $1000+ to repair and warranty will not cover the costs. I have lost all confidence in LG and their Sears repair techs. I have not owned an LG before and I will not own another one in the future. Repair man to come in 10 days. We purchased our Kenmore Elite 75043 24 cu. All have failed except oven. It worked great until February 15, 2020 (a whopping 4 months) and the compressor has gone out again! I called the number and was taken back to Sears who said that the fridge is not under warranty. I love the look of it and it is easy to use. No wonder Sears is out of business! It had stopped cooling. One even went so far as to say they wouldnt touch it with a 10 foot pole! But appliances can break down. I called Sears and they couldn't get out until Jan 12th so i called a local company. Now the compressor is not working again. We didn't have him fix it and then read that my compressor has a 10 year warranty. Same thing, if working, it would be 24-48 hours. LG model LFX29927ST. Checked consumer reports as well. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. $2500 refrigerator only worked for five years, with two major breakdowns, this is the second. I had no idea the problem with these compressors was so bad and for so long. I didn't call Sears back and still no response from Kenmore. It will be several thousand dollars to replace them. Read in some comments that the board is not going to be included in the compressor warranty, which is a bummer. Is there a recall on LG FC75LBNA refrigerator compressor. Purchased Kenmore Elite refrigerator in 2017. I am pretty sure I just got rooked on a lemon model and manufacturer compressor issue that has effected numerous consumers and should be a class action suit if not recalled and replaced. I have thrown more food away in the past year, limping this thing along. It's a LEMON! They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. Yesterday it stop cooling altogether. Cost is around $1300.00, This is BS, anyone with suggestions. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) It replaced a "cheap" fridge that was still working 10 years after we bought it. On June 9th. The refrigerator completely stopped cooling 1 year and 5 days after purchase. Now, 25 months of owning it, it quit again. Howver, had to call Sears to come work on it June 2018. Ice melted and fridge no longer cooling. We purchased a Kenmore Elite refrigerator model 795.74025.412 serial number 802KR01187 in 2018. I think they knew exactly what was going on and I am ready to fight for what I think is right. Sears could not provide a repair timetable. Also was told it was probably the compressor as guessing now that they are aware of the issues re; these fridges. I have all the receipts. I wasted three hours calling Sears and affiliates to schedule service tech. My Sears 3 door Model 74025, purchased 2015, $2,500; compressor died over a week ago; lost approx. I am not sure what the point to all these complaints if we can't get anyone to listen. Nope, didn't have $ to get fixed. Amazon Music Stream millions Poor appliances. Don't buy LG. Please add us to you class action lawsuit! Purchased a Kenmore Elite Bottom Freezer Model 795.7249 in the fall of 2017. Don't use either!!!!!!!!! Why is my model not included in the Recall? Purchased a Kenmore Elite 3 door bottom freezer in 2015. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. Our Kenmore Elite (production in 2016) has stopped cooling and freezing. In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. This piece of crap refrigerator in total cost 775.00 a year to own. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. I was then advised to go to Schedular chat on Monday. Yet my temp reading still said -3 / 33. but hot as all get out. I haven't been able to find my receipt or extended warranty. You can see by looking online about the failures over and over again. Starting with the LG company. My LG French door refrigerator with bottom freezer bought from Sears November 2013 so it lasted almost 6 years BUT now I'm not eligible for the recent five year extension on covering the labor LG recently came out with. Model #795-73139-410. Or replace it. In this specific article we are going to talk about the kenmore elite refrigerators model number 795 which can be so useful today to keep food in good condition. We are saving for new appliances, it's like trying to save for an old used car. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. I am aware of the Class Action lawsuit against LG for the defect in the compressor. I cannot afford the repair or a new fridge and 2,800 down the drain apparently! Now it's July, 2018. I just discover the ice maker also shorted out and burnt. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. I would like to go on record with the hundreds maybe thousands of other people who purchased a Kenmore elite refrigerator 795.73167.610. I had a repair tech come out and tell me it is the compressor. If we had seen all these complaints we would never had purchased it. I have bought Sears appliances ever since we got married. On Sunday 7/3/2016, the inside top bulbs failed too turn off for an undetermined amount of time which resulted in a melted housing, charred sockets, rise in temp and loss of contents. None available. The LG compressor failed last month. Customer service is just a bunch of dopes and you never get anywhere. I purchased a Kenmore Elite refrigerator from Sears on July 2016 for $2300 (Model 795.74023.411). Do I qualify for the class action suit? FOR IMMEDIATE RELEASE. The standard counter depth is 25 inches, but the depth of your fridge may vary by several inches one way or the other. We agreed to go ahead with the repairs. Stopped cooling June 28, 2018. I am losing big from this purchase. I would really like to be part of any law suit against LG to try to recoup some of our money. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. THey are wanting me to pay another $500 to have this issue fixed and there is no way out of this since only Sears can order parts for this model and fix this issue.. Frustrating as it is with COVID-19, NO JOB, NOW THIS NON_WORKING FRIDGE, left with no food. No guarantee it will not break again and the part will not be here until 8/29. All lights work, water dispenser works, but not cold. They make em PRETTY and FANCY looking like the high ticket appliances, but they are JUNK!. He was retired and had just found out he had a terminal illness. The agents sound very rehearsed and appear to experts at not solving your problems. I discover that this KENMORE ELITE name, which I know and trust and buy for its quality and performance and durability/dependability , is just on the outside when its actually an LG. I purchased the 3 year extended warranty with Sears. I bought most of my appliance from sears. i've called their legal department but they dont call back. This is unbelievable to me. Meantime we are living out of a camping cooler and replacing the ice every day. I pulled off the back cover and it has an LG compressor. Then my ice was melting at the door. Called some else that addressed in 2 weeks. Wow. For what we paid for it I figured we would get a lot of years out of it. ft.). Im senior on social security. We declined. First time repairman came out, he replaced the compressor and said the circuit board was not sending voltage to compressor. Kenmore Refrigerator Compressor Buzzing - What to Do. If so, please add me. We purchased May of 2016 3 years and 1 month later compressor dies. sears is junk. I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. They sent three repairman to fix it. Only option home services offered was reschedule appt 2 weeks away on May 14, 2020. Then ice maker went out a month later. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. We purchased our Kenmore freezer on top refrigerator Mar 22, 2007. Sears wants to charge me over $300 to fix this problem. That is UNACCEPTABLE! One LG rep was as rude as rude could be. I asked person if he knew difference between Warranty and Recall. Lost $279.00 in Groceries. Since, it's not an Elite Sears will not cover repair. No help has been offered to reimburse us for the cooler or the ice. Location. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. I called and was informed that my warranty expired on april 30, 2018. 15 months after my purchase of my Kenmore Elite (Coldspot) Model # 106.51149112 Serial # HR30402756, we started having issues. Refrigerator and freezer do not stay at cold temperatures , refrigerator temperature is in the 50s freezer Temperature is in the 40S there is no ice! We contacted Sears and were told that we had to call LG. Will not ever buy anything from them again. Aug 31, 2016 has just failed to cool on July 9th, 2019. A long story short after multiple calls to LG, and hiring a tech that deals with LG problems daily, we are still waiting on parts for a now dead refrigerator and lost food in the process. The following Monday we waited for the repair man for most of the day. 7/2022 stopped cooling and freezing, completely. I have model number LMXC23746S. LG nor Sears will act. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. Done with Sears forever. I am totally disgusted with LG and Sears! The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership. So far 2 1/2 weeks without refrigerator. It took them two weeks to diagnose and send parts to install new condenser and compressor, and then they failed to show up for my appointment and gave me a new appointment 10 days later!! The compressor is not running. I was trying to get a expedited dispatch. Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. Compressor should not fail after four years of basic household use. Kenmore refrigerator class action over compressor defect dismissed. Following year 2021 and now 2022 I have the same problem. LG is totally unresponsive to the needs of their consumers. We have been living with no refrigerator for one month. It also has many features to . I find it is unfair to purchase a brand new refrigerator and you have to replace or have to invest in another very costly they should be held responsible for their bad parts. I called a local repair company, they said it's a known problem with those fridge, and to get in touch with Kenmore/LG, compressor problem, badly designed. We are now dealing with another refrigerator full of spoiled food! And they were even more money to fix with no answer as to how long it would be till they were able to work on it. Ringing endorsement for buying a LG fridge aint it? It is now November 7,2018 a Sears repairman came out after another Service Company was out 3 times and they got my water dispenser working but the unit still wasnt cooling they said that another complaint file would have to be started before they could replace the defective compressor. These people should be locked up. My model number does come up as being one of the recall models. The compressor is supposedly still running but the fridge and freezer not the right temperature . Monday, Nov 28th called several repair men and then found out the model was actually an LG "by Kenmore". We are still waiting for repair. I have a Kenmore Elite LG refrigerator. I own a Kenmore refrigerator with an LG compressor, i have paid to have this replaced, LG has recalled this compressor. !My fridge is dead 795.73167.610 not even 3 yrs old paid over 2,000.00 new at sears. Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. Sears will not fix it , they can not get parts from China. I bought brand new refrigerator from SEARS, model 51833,January 2016. You can remove tube and unfreeze and replace and it will freeze back up again. $1200.00 was original estimate. 2017 kenmore elite model # 795.73165.610 refrigerator purchased new with extended home warranty 11/29/17- 11/29/22. The sell crapy items and don't offer support. Compact Refrigerator. I lost all my food, Xmas dinner, etc. I had the 3 year extended warranty which expired 12/07/2018. He then informed us that our compressor was bad and that it would take a week for the repair work to be done. We went out and purchased a new refrigerator. Standard . The refrigerators have the side-by-side upper doors and a freezer drawer at the bottom of the refrigerator. Sears could not get tech out until July 19. Kenmore 94293 4.4 cu. The old Sears was a place you could trust, but this has destroyed my trust in every buying anything made by Sears or LG. I've lost so much food since my purchase and have spent out so much money trying to keep this junk alive and working. I cannot believe that a recall was issued for the LGs but not the Kenmores and there is no remedy to make the purchasers whole. I have argued until I'm blue in the face with a thousand Representatives through Sears LG and Sears Kenmore Department which are all pretty much tied together and they are making it where you have to replace your fridge within 3 years every three years because they are trying to drum up business bye making us customers that stuck with them through the possible closures and shutting down of all locations we get treated like this and then to kick me while I'm down they offer me $160 in points on my Shop Your Way account to put towards a mini fridge to get me by until the repairs can be done 2 weeks later but there are no fridges available whatsoever on Sears website for my town that will make it to the store or to my house before my fridge will be repaired so to add insult to injury they give me $160 I can't use which infuriates me even more and being told when I bought the items that they would last me 15 plus years but yet they already knew the refrigerator wood fell within the first 3 years but proceeded to tell me it would last me 15 plus years and nobody can step up to the plate and make this right I asked for a replacement fridge not a repair 2 weeks later because of the fact that there will be a smell that develops from my fridge sitting not being used for over 2 weeks but yet the charges that I would have to pay if it wasn't covered under warranty would be $950 plus they gave me $300 towards food loss and that hundred and sixty dollars but to just give me a new fridge of the same model which is now reduced in price by half due to all it's bad reviews it's only $1,200 now but do the math they will spend $100 more not to give me a new fridge that's BS and I hope that the right person sees this post and brings all this to light on a national level because Sears needs to be shut down and penalized 4 their wrongdoing and lying and misleading and forcefully making customers K obscene amount of money for repairs my repair states that the compressor is $424.91 but if I were to order it on the site myself and get it shipped to me it's only $350 why can anybody explain because of the fact that they are cheating every system that they possibly can so those of you who had to pay for their repairs I would go back and look how much they charged you and how much the parts actually are because there's about $100 in difference between all of their costs from the repair guy "not including labor" versus their own website!!! The best way to find parts for Kenmore / Sears refrigerator model 795.72063112 (79572063112, 795 72063112) is by clicking one of the diagrams below. We purchased a Kenmore Elite Grab-N-Go refrigerator in November 2015. Waited 3 months for 2 repair appointments - sears will not cover the defective compressors because they only have 1 year warranty. Woke up today to find ice maker leaking. Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. No wonder they are going bankrupt, I paid $2200 for this refrigerator and have only used it 11 months when it quit working. This refrigerator is 3 yrs old. I have a Sears Kenmore Elite 3 door fridge with a LG compressor that has failed they are coming out but I feel like it should be recalled and replaced at this point I've been without a fridge for 3 weeks and they haven't even come out to order the part yet, My Kenmore Elite 795.740xxx.411 only lasted 2 years and the repair guy said there was a leak in the system. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. After leaving the refrigerator compressor did not reach the point of cooling or freezing. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? I have model #795-72483-411, serial # 807KR00307 which is a Kenmore Elite. Paid over 2800.00 for it and was assured by the sales person that the problems with the compressor had been corrected on these newer model. Compressor is under warranty but I am told that the labor charge is going to be close to $450. At $2500+ Supposedly elite refrigerator. All said same thing, going to cost 600 to 800 for repairs. Actually the main issue is the lack of customer service / help from LG and A&E. LG KNOWN by another nameKENMORE ELITE. Repairman said it was the compressor. Well this lady has learned a valuable lesson. I called a repairman who checked the unit and confirmed that the compressor was bad. ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. OR BETTER YET REPLACE THE DARN THING. Defect Diagnosis Function. I did not even have to show my receipt of purchase because the date on the compressor is less than 5 years. The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. Compressor went out. In addition, I lost approximately $200 (or more) in food. It comes with a 21 x 21 x 55 inches and a 7.5 Cu. She is widowed so her refrigerator does not get used as would a normal size household. On May 31, 2018 I started hearing an intermittent buzzing in the freezer area. I am extremely unhappy. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. I can not pay another 500 to 1000 dollars. Sears said sorry, no warranty. Had 4 conversations online with Sears concerning this issue (with refrigerator) but Sears is more concerned with selling Home Service Warranties then repairing the products they already sold. Kenmore Elite was purchased 4 years ago and compressor failed. I called Sears, paid the $90 to have repair tech come out. Kenmore do warranty for only one year because they know that they are going to stop working. Purchase in July 2017. Since last visit no longer dispensed ice or water and makes loud noisethese last 3 are all new since last tech visit. LG ran remote diagnostics using my cell found and found nothing wrong, even though I was standing in a puddle of defrosted food juices. Now the generator is gone. I purchased a complete Kenmore Elite black stainless bundle (refrigerator, oven, microwave, dishwasher, washer, dryer) in 2017. We have called Sears several times to get an earlier appointment, which they assured us was a possibility and were met with nothing but frustration. Didn t see number on recall list but should be. Sesrs Kenmore Elite 2018 failed compressor & electronics board. I have been actively using the fridge for 3 months. The compressor failed July 16, 2022. November 2018 it just stopped cooling. At 1 year and 1 month some motherboard issue ($400). Took 3 repair calls to fix no parts untrained tech. I purchased the whole Elite Series of Kenmore appliances in 2014 along with the extended warranties and in December 2018 while cooking Christmas Dinners my oven went completely out so far I have had to fix the stove myself because sears informed me they had no longer anyone in my area to repair it and everyone wants to charge an arm and a leg so I followed a u tube video and narrowed it down to the electronic board and fix it for a little over $500 and now in May 2019 my refrigerator all of a sudden quit working overnight. We have no idea how long the fridge has been off, but the entire house stinks. My issue is the machine will not stop running and its making a grinding noise. Arrived on 9-8-21. The Reason for the Kenmore Refrigerator Not Cooling. Spent $629 for labor on repairs (compressor was under warranty). 1. On top of that I have to keep my warranty for a year which is about $600. Our appointment time was between 1pm and 5pm. Any suggestions? Purchased 3 year extended warranty also. Compressor went out Nov.20, 2019. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. Received the complete run around dance from Sears Kenmore. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. I see others have had the same problemwhy isn't there a recall? Compressor is LG model 72053 301B0434. Called Sears for service, they no longer service my area after my extended service lapsed in 2020. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. I purchased a Kenmore Elite Bottom-Mount refrigerators (7954015411) in March 2016 from the local Sears store in Henrico, Va. I bought it in 2014. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. Our unit was purchased in Dec 2018. I am being charged for a replacement compressor. The bottom line is that we paid $1300 for a refrigerator six years ago, and have not had full use of it for at least five years. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. We called Sears and they will work on them, but we have to wait a month and a half for a repairman to come out. My question who is going to help me? Do the following of the light in your Kenmore refrigerator is not coming on: 1.